Refund policy

## Cancellation & Refund Policy

Last Updated: June 2026

At SlayySkincare, customer satisfaction is our top priority. Since we deal in personal care and skincare products, we maintain strict hygiene and safety standards. Please read our policy regarding returns, cancellations, and refunds carefully before making a purchase.

### 1. Return Eligibility
We accept return requests within 7 days of delivery. To be eligible for a return, your item must meet the following criteria:
* The product must be completely unused, unopened, and in the same condition that you received it.
* The product must be in its original packaging with all seals intact.
* A valid proof of purchase (invoice/order ID) is strictly required.

### 2. Non-Returnable Items
For hygiene and safety reasons, we cannot accept returns or offer refunds on:
* Any opened or partially used skincare products.
* Products where the safety seal has been broken or tampered with.
* Gift cards.

### 3. Damaged, Defective, or Incorrect Items
We take utmost care in packaging your products, but if you receive a damaged, defective, or incorrect item, we are here to fix it:
* You must report the issue to us within 48 hours of delivery.
* Please share clear photos or an unboxing video of the damaged/incorrect product along with your order details to our support email.

### 4. Refund Process
* Inspection: Once we receive and inspect your returned item, we will send you an email to notify you that we have received it. We will also notify you of the approval or rejection of your refund based on the product condition.
* Timeline: If approved, your refund will be processed automatically, and the credit will be applied to your original method of payment within 5-10 business days.

### 5. Order Cancellation
* Orders can only be cancelled before they are dispatched from our warehouse. 
* Once the order is shipped, cancellation requests cannot be entertained, and the standard return policy will apply.

### Contact Us
For any questions or to initiate a return request, please reach out to our customer support team:
* Email: Slayybyankita@gmail.com
* Parent Entity: SLAYYBY ANKITA (OPC) PRIVATE LIMITED